Inside Sales Representative (m/f/x)
You turn every enquiry that reaches Alto Design — from an installer, a dealer, an architect or a homeowner — into a clear quotation, a complete order and a client who comes back.
Handmade in Belgium. Installed in one day.
STRETCH designs, manufactures and installs seamless stretch ceilings and walls — cold-fitted in a single day, without dust, rubble or paint. Acoustics, light and print integrate into one seamless surface that outlives conventional plasterboard.
STRETCH is part of STRETCH Group, together with Alto Design (our production in Częstochowa, Poland), Re-Sound (acoustic panels and booths) and Stretch Metal (metalwork): a manufacturer, not an importer. From Beveren-Waas we deliver projects across Belgium, Europe and the US — from a living room to a hotel wellness, a bank headquarters or a recording studio.
- Installed in one day
- 25-year lifespan
- 100% recyclable
- Handmade in Belgium
Every enquiry deserves an answer. Fast, precise — and from you.
Alto Design Sp. z o.o. is the STRETCH Group’s production plant in Częstochowa and the point of contact for the Polish market and for installers across Central and Eastern Europe. Enquiries arrive every day — by phone, by e-mail, through the website and through the client portal — from installers who need material, dealers who need a quotation, architects who need a specification and homeowners who want a ceiling. You answer them.
As inside sales you work from the office, not on the road. You qualify each enquiry, prepare the quotation, follow it up until it becomes an order, and hand a complete, correct order to production. You keep the client informed until delivery — and you make sure they think of Alto Design first the next time.
- Reports to
- The management of Alto Design
- Works with
- Production and planning in Częstochowa; the Admin and project teams in Beveren-Waas
- Serves
- Installers, dealers, architects and private clients in Poland and the export markets
Enquiry. Quotation. Order. Delivered.
Five areas of responsibility, in the order an enquiry moves through them.
Inbound enquiries
- Answer every incoming enquiry — phone, e-mail, website forms and the client portal — the same working day.
- Qualify the request: who is asking, which room, which system, which deadline, and whether the client still needs an installer.
- Register every lead and every contact in the CRM, so nothing is lost and any colleague can pick up the file.
Quotations
- Prepare quotations for membranes, profiles, lighting and accessories from drawings, measurements and photos, using the price list and the kit configurator.
- Advise on the right system — polyester or PVC, acoustic, backlit or printed — and on what production needs to confection it correctly.
- Follow up every quotation on time, answer questions and adjust until the client can decide.
Orders & production
- Convert accepted quotations into complete orders: dimensions, seams, finishes, lighting cut-outs, delivery address and date — all confirmed in writing.
- Agree lead times with production and planning, confirm them to the client and flag any change immediately.
- Check order confirmations and invoicing details with the administration before an order goes into production.
Partners & training
- Onboard new installers and dealers: open their client portal account and explain the price list, the configurator and the ordering process.
- Promote the STRETCH installer training and keep the list of trained installers up to date, so private clients can be referred to a partner near them.
- Keep partner data, prices and product information current in the portal and the CRM.
Reporting
- Report weekly on enquiries, quotations, orders and conversion to the management.
- Spot recurring questions, missing information and lost quotations — and propose what to change.
Commercial on the phone. Precise on paper.
- Experience in inside sales, customer service or order handling in a B2B environment — ideally construction, interior finishing or building materials.
- You read a floor plan and a technical drawing, and you ask the right questions when a measurement is missing.
- Fluent Polish and good written and spoken English; German, Dutch or French are a strong asset for export clients.
- Organised and accurate: a complete, correct order is your standard, not an afterthought.
- Comfortable with Microsoft 365 (Outlook, Teams, Excel) and quick to learn a CRM, a client portal and a configurator.
- A friendly, persistent follow-up style: you close the loop on every quotation.
A stable role in a growing group.
On top of the package: a product made in-house — not imported — a direct line to production, and the room to grow with the Polish market and the export business of STRETCH Group.
Ready to answer the next enquiry?
Send your CV and a short motivation in Polish or English with the subject line “Inside Sales”. The first conversation takes place at Alto Design in Częstochowa — with the management and the colleagues you will work with every day.
Apply by e-mail